Privacy Policy

Welcome to DeepNesting (deepnesting.com). This Privacy Policy explains how DeepNesting ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our AI-powered nesting and cutting optimization platform for CNC, laser, and plasma workflows. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

2. How We Use Your Information

• To provide, operate, and maintain our nesting optimization services
• To process your transactions and manage your subscription
• To improve and personalize your experience on the platform
• To train and improve our AI-powered optimization algorithms using anonymized and aggregated data
• To communicate with you, including sending service updates, security alerts, and support messages
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. These include:

• Essential Cookies: Required for the platform to function, such as authentication and session management.
• Analytics Cookies: Help us understand how users interact with our platform so we can improve performance and features.
• Preference Cookies: Remember your settings and preferences across sessions.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our platform.

4. Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: To handle billing and subscription transactions securely.
• Cloud Infrastructure Providers: To host and deliver our services reliably.
• Analytics Providers: To help us understand platform usage and improve our services.
• Customer Support Tools: To manage and respond to your inquiries.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure software development practices. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Uploaded design files are retained for a limited period to facilitate your workflow and are then automatically deleted. We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and dispute resolution.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for certain purposes.
• Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@deepnesting.com. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page and, where appropriate, notify you via email or through the platform. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: